If you are still unable to find your confirmation email or the email you forward is unrecognised, please forward the original email confirmation and contact us.Capterra reviewers find the interface and set up easy. Sending an old confirmation email with the original date may not be processed in our system. If an event is rescheduled, please try sending us the most recent ticket confirmation email with the updated event date.

Here are some examples of confirmation emails: Ensuring the search filter is not constricted by date.Searching keywords such as ticket, confirmation, booking or order.Searching the name of the ticketing company or event in your emails.Double checking the email you purchased the tickets with.If you are having trouble locating the original confirmation email in which your tickets were sent. If you are trying to list your ticket through the original confirmation email, you can forward the ticket from your email to us here and we will respond with a link to complete the listing. If you are having any issues, please contact us below including your access token and we will investigate this further for you. We suggest trying to follow the above instructions or trying to list your ticket via email confirmation following these instructions. There are also specific events that we are partnered with that we have set up to accept the confirmation email (not including the PDF). To list your ticket as a mobile ticket you can follow the instructions here. There should be a 'Resell on Tixel' button at the bottom of that page. If you have an Eventix ticket, you may be able to list via the the ticket link you receive at the point of purchase. To list your tickets via Eventbrite API you can follow the instructions here. In a some cases you will still be able to list your ticket by following the below instructions.

If you are yet to receive a PDF/barcode for your ticket, it may mean that the event organiser are sealing tickets until closer to the event date.

Resell tickets on eventbrite