skype for business desktop sharing not working

If someone starts recording the session.

If someone starts any Program/Windows Sharing.

If someone is using Skype for Business on Mac and not is homed on Skype for Business Online.

If a user is sharing from the Skype for Business Web App.

1000, Skype for Business Room System Devices, or Skype for Business Mobile Apps.

If someone who uses an older version of the Skype for Business client joins your session, for example anyone using any Windows client version that is lower than.

In the situations listed below, screen sharing will automatically transition to the basic mode (RDP) with lower quality and will not return to Video Based Screen Sharing Mode until the end of the current session.

Under Product Information, you'll see your Office product name and the full version number.

On the File tab, select either the Account or Help command.

Open any Office application, such as Word or Excel, and then create a document.

You can find out what version of Skype for Business is installed on your computer by following these steps:

Feature is also supported in Skype for Business Web Access in view-only mode.Current Channel (Preview)/Current Channel.Semi-Annual Enterprise Channel (Preview).Skype for Business 2016 client with recent updates installed.If the requirements listed below are met, this feature will automatically work in any screen sharing session, so you will just need to start sharing your desktop as usually. It provides higher image quality for viewers, lower response time and gives better overall experience. Skype for Business Video Based Screen Sharing is improved version of basic Desktop sharing available in Skype for Business 2016.

Skype for business desktop sharing not working